Introduction
AODA Training (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.
By using our website (aoda-training.ca), platform, or any of our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
Information We Collect
Information you provide directly
- Name, email address, phone number, and job title when you fill out a contact or quote form
- Company name, employee count, and service interests when requesting a consultation
- Payment details when purchasing training courses or services (processed via our secure third-party payment provider — we do not store credit card numbers)
- Account credentials (username and password) when registering on our platform
- Training completion data, quiz responses, and assessment results when using our courses
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on each page, and navigation paths through the website
- Referring URLs and search terms that led you to our site
- Cookie and tracking data (see our Cookie Policy for full details)
How We Use Your Information
We use the information we collect for the following purposes:
Service delivery
- To create and manage your account and training records
- To process payments and issue receipts
- To generate and deliver AODA training certificates
- To provide audit reports, compliance documentation, and accessibility assessments
Communication
- To respond to enquiries, consultation requests, and support tickets
- To send service updates, compliance deadline reminders, and account notifications
- To send marketing communications where you have consented — you can unsubscribe at any time
Improvement and analytics
- To understand how our website and platform are used and improve the user experience
- To monitor the technical performance of our services
- To comply with legal obligations, including AODA record-keeping requirements
Legal Basis for Processing (PIPEDA)
We process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s privacy legislation. Our legal bases for processing are:
- Consent — where you have expressly agreed to processing, for example by subscribing to our newsletter
- Contract — where processing is necessary to deliver the services you have requested
- Legitimate interests — for analytics and service improvement, where these interests do not override your privacy rights
- Legal obligation — where we are required to retain records for compliance or tax purposes
How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
- Service providers: We share data with third-party providers who help us deliver our services, including payment processors, cloud hosting providers, email delivery platforms, and analytics tools. All providers are required by contract to protect your data and use it only for the purposes we specify.
- Legal compliance: We may disclose information where required by law, court order, or regulatory authority.
- Business transfers: If AODA Training is acquired by or merges with another organization, your information may be transferred to the new entity. You will be notified of any such change.
- With your consent: We may share your information in other circumstances with your explicit prior consent.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve any disputes.
Your Rights
Under PIPEDA and applicable Ontario legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing where consent is the legal basis
- Request deletion of your personal information, subject to legal retention requirements
- Receive your data in a portable format where technically feasible
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have mishandled your personal information
To exercise any of these rights, contact us at privacy@aoda-training.ca or 1-800-AODA-PRO. We will respond within 30 days.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- TLS encryption for data in transit
- AES-256 encryption for data at rest
- Role-based access controls limiting who can access personal data within our organization
- Regular security audits and penetration testing
- Breach notification procedures in compliance with PIPEDA’s mandatory breach reporting requirements
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit from our platform.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top of this page and, where changes are material, notify registered users by email. Continued use of our services after any update constitutes acceptance of the revised policy.
Contact Us
For any privacy-related questions, access requests, or complaints:
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